Troubleshooting

Hit a snag? Solve common issues with these handy guides.

• I can't hear others
• Others can't hear me
• There's echo or feedback coming from Katmai
• How do I fix poor audio quality?
• How do I fix poor video quality?
• My space doesn't fully load
• My guest is having trouble entering Katmai
• I'm stuck on the loading screen
• Why am I moving slowly?
• I can't share my screen
• I can't see others screen share
• How do I share a video without echo?
• How to Check and Update Your Browser
• Checking Your Computer's Specs