1. Help Center
  2. Troubleshooting

How do I fix poor video quality?

Have the person with low video quality follow these troubleshooting steps, in this order: 

  1. Click the “reconnect” button on the bottom left of your screen next to the chat button.
  2. Refresh your browser window.
  3. If you aren’t using Chrome, try switching to Chrome. If you are already using Chrome, check for any available browser updates. For instructions on how to do so, see How to Check and Update Your Browser.
  4. Change your A/V settings and then refresh your browser select the following options: 
    1. Graphics: Low Power
    2. Resolution: 480p

Still need help? Contact us at support@katmaitech.com